HDC support is available for all clients. The HDC support service includes up to 5 free monthly minor incidents for such minor issues as server reboots. As HDC monitors the facility 24/7 with technical support staff, we are able to provide this level of service during all hours of the day.
Should a major server issue require extended technical support, then such service shall be charged out at a rate of $75.00 per hour plus applicable taxes.
HDC offers the following;
- 24/7 critical monitoring;
- 24/7 secured access to data center and facility
- 24/7 network monitoring
- 24/7 On-Site Network Operation Center (NOC)
- UPS Battery Back Up
- Diesel Power Generator with 5 Day On-Site Supply with Emergency Delivery
- Redundant AC Cooling